This institution is dedicated to the fair treatment of and professional conduct with students. Should
any student have a complaint, the student is asked to discuss the matter directly with an instructor
or administrator. That instructor or administrator will engage in an informal process to settle the
dispute in good faith. That informal process will involve three steps:
1) an effort to define the problem;
2) an effort to identify acceptable options for resolution; and
3) an attempt to resolve the conflict through the application of one or more of those options for
resolution.
The student may thereafter choose to file a written complaint directly with the institution's School
Director who will work to resolve the matter. The School Director will investigate all formal (written)
complaints, attempt to resolve all such complaints, and record an entry into the institution's official
log. The formal process will require the student's submission of a written description of the specific
allegations and the desired remedy, accompanied by any available documentation. The School
Director will notify the student of the decision reached. ANY QUESTIONS OR PROBLEMS
CONCERNING THIS SCHOOL WHICH HAVE NOT BEEN SATISFACTORILY ANSWERED OR
RESOLVED BY THE SCHOOL SHOULD BE DIRECTED TO THE DEPARTMENT OF
CONSUMERS AFFAIRS, 1625 N. MARKET BOULEVARD, SUITE N112, SACRAMENTO,
CALIFORNIA 95834, (800) 952-5210. |
